Term and condition

Ladhaya Safaris 

Introduction

All trips operated by Ladhaya Safaris include a detailed itinerary describing the destinations and experiences clients will encounter. While we strive to deliver all agreed services, changes may be necessary due to unforeseen circumstances such as road closures, weather conditions, safety concerns, or other disruptions. In such events, Ladhaya Safaris will make every effort to offer alternative arrangements of comparable quality and character.

Clients must understand that conditions in Tanzania and greater Africa differ significantly from those in developed countries. Sudden and unannounced changes to government-regulated fees, such as park fees and taxes, may occur. Ladhaya Safaris reserves the right to pass on these additional charges to the client.

1. Booking and Payment Terms

  • Upon confirmation of your booking, a 45% deposit is required for the itinerary cost and 100% upfront for any airline tickets.

  • The remaining balance is due 65 days before your trip begins.

  • For bookings made within 65 days of departure, full payment is required at the time of confirmation.

Accepted Payment Methods

  • Bank wire/transfer

2. Cancellation Policy

If you cancel your booking (in full or in part), Ladhaya Safaris applies the following cancellation fees:

Time Before DepartureCancellation Fee
65+ daysDeposit non-refundable
50–65 days50% of itinerary cost
0–50 days100% of itinerary cost


Any changes requested after confirmation incur an amendment fee of $150.

3. Website Pricing & Inclusions

All prices listed on our website (e.g., ladhayasafaris.com) are in USD per person, based on double occupancy unless stated otherwise.

Not included in pricing:

  • Visas, passport fees, personal insurance

  • Tips, drinks, souvenirs, and personal expenses

  • Border taxes, optional excursions, or international flights (unless listed)

Prices are indicative only and subject to confirmation via invoice. Quotes are valid for 14 days from issue.

4. Travel Documents

Travel documents such as vouchers, e-tickets, and other materials will be sent 2 weeks before departure.

5. Insurance Requirements

It is a mandatory condition of booking with Ladhaya Safaris that all travelers obtain comprehensive travel and medical insurance covering:

  • Medical and repatriation expenses

  • Cancellation, baggage loss/theft, and emergency evacuation

6. Passports & Visas

Travelers must ensure their passport is valid for at least 6 months after their travel ends. Most nationalities can obtain a visa on arrival in Tanzania ($50; $100 for US citizens). You may also obtain your visa from your local Tanzanian embassy in advance.

7. Invoice Name Accuracy

Please verify all names on your invoice upon receipt. Changes made 3 or more days after invoice issuance will incur a fee of $125.

8. Contract Agreement

Making a booking with Ladhaya Safaris implies acceptance of all the terms and conditions outlined in this document. Our company is registered in Tanzania, and your contract is with Ladhaya Safaris (hereinafter referred to as “we”, “us”, or “our”).

9. Medical Conditions & Disabilities

It is your responsibility to inform us in writing of any medical condition or disability that could impact your travel experience at the time of booking. We reserve the right to refuse bookings if we cannot accommodate specific needs.

10. Documentation Review

Clients must review all provided documents (invoices, tickets, etc.) and notify us of any inaccuracies within 14 days of issue. We are not responsible for mistakes that are not reported within this timeframe.

11. Client-Initiated Changes

Requested itinerary changes after booking are subject to availability and may incur fees of:

  • $75 per person (non-US)

  • $100 per person (US)

No changes are permitted within 12 weeks of departure; such requests will be treated as cancellations.

12. Cancellation by Ladhaya Safaris

We reserve the right to cancel any trip before full payment is received. In such cases, you will receive a full refund or a comparable alternative. Compensation up to $75 per person may be offered, unless the cause is force majeure (e.g., war, pandemic, weather disruption).

13. Amendments by Ladhaya Safaris

Changes to your trip may occasionally be necessary. Minor changes will be communicated, while significant ones (e.g., major accommodation or flight alterations) give you the option to:

  • Accept the new itinerary

  • Book another trip

  • Cancel for a full refund

No compensation applies in cases of force majeure or minor changes.

14. Responsibilities and Liability

Ladhaya Safaris is responsible for ensuring services meet a reasonable standard, but is not liable for:

  • Services not in our contract (e.g., third-party excursions)

  • Any loss due to events outside our control (see force majeure)

  • Any issues arising from incomplete or incorrect travel documentation

We are not liable for injuries, illness, death, or losses caused by:

  • Your actions or those of a third party

  • Unforeseeable events or circumstances

15. Carriers

Air and sea travel is governed by international conventions. We are not responsible for carrier-related issues including delays, cancellations, lost luggage, or schedule changes.

16. Mandatory Insurance

We reserve the right to cancel any booking if appropriate travel insurance has not been obtained.

17. Legal Jurisdiction

Your contract with Ladhaya Safaris is governed by the laws of Tanzania. Legal proceedings will be handled exclusively by the courts in Dar es Salaam.

18. Third-Party Introducers

If your booking was referred by another agent or party, you agree to hold them harmless and direct all concerns to Ladhaya Safaris only.

19. In-Trip Issues

Should any issue arise during your trip, inform your guide, lodge/camp manager, or relevant service provider immediately. If the issue is not resolved locally, send a written complaint to us within 28 days of returning home. We reserve the right to reject complaints submitted after this time.